Brokerage / investment Official sources verified

Acorns fraud reporting routes

Checking-account unauthorized transactions, account security, and urgent support.

Last checkedAug 5, 2026Official website

This independent directory is not affiliated with Acorns. Contacts below are sourced only from verified official pages.

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Account typeWhat happenedPayment or channel

Exact verified routeChecked 2026-08-05

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Acorns Checking transaction dispute

Open Checking > Recent activity > select transaction

Use the authenticated Acorns workflow to select and dispute the transaction.

Open official route

Source: Acorns Unauthorized Checking Transactions

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7

Coinbase precheck
Ask user to confirm transaction is not a recurring buy or reversal requiring payment.
Recommended by Coinbase
Coinbase/bank transaction details
Collect statement details from official records.
Recommended by Coinbase
PayPal precheck
Ask user to check automatic payments and known/family users before filing.
Recommended by PayPal
Account holder name
Collect in secured workspace.
Required for written notice
Best contact information
Collect phone/email used for bank follow-up.
Required for written notice
What is wrong with the transaction?
Collect a factual description of the unauthorized use or error.
Required for written notice
Disputed amount
Collect amount and currency.
Required for written notice

Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7

PayPal payment details
Preserve transaction details in Resolution Center workflow and FraudPrep ledger.
Copy acceptable
Bank or Coinbase statement details
Gather statement details and secure account before contacting support.
Copy acceptable
Supporting documents
Preserve every document submitted in the app and retain the original files.
Keep original and submission copy
Settled transaction details
Preserve the app or statement record showing date, amount, merchant, and settled status.
Export/copy
Transaction and transfer records
Preserve transaction IDs, dates, amounts, recipient details, receipts, and status.
Keep original and export copy
Unauthorized ACH Return Form
Save completed form, transmission proof, and source transaction records.
Copy acceptable
ACH line-item data
Preserve originating company name/ID, amount, debit/credit, posting date, unauthorized reason.
Copy acceptable

Other official reporting routesAgencies that may apply depending on the facts11

FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.

FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.

CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.

USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.

U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.

Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.

FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.

Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.

NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.

IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.

SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.

Official sources and verificationEvery public route links back to an independently checked official source2

Acorns Unauthorized Checking TransactionsUnauthorized checking transaction dispute steps. · Verified in browser Acorns Contact InformationUrgent phone and support email. · Verified in browser

Other verified routes for Acorns

Ready to organize it?Acorns · Acorns Checking customer

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