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Affirm fraud reporting routes

Unauthorized activity, account compromise, and suspicious communications.

Last checkedAug 5, 2026Official website
This independent directory is not affiliated with Affirm. Contacts below are sourced only from verified official pages.

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Exact verified routeChecked 2026-08-05

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Affirm security workflow

Use the Affirm app to report unusual or suspicious activity

Report suspicious activity promptly through the official app flow.

Open official route
Source: Affirm Security

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7
  • Originating company name

    Collect exactly as shown on transaction record.

    Required by BofA ACH form
  • Originating company ID

    Collect exactly as shown; may be sensitive, secure it.

    Required by BofA ACH form
  • ACH transaction details

    Collect amount, debit/credit direction, and posting date.

    Required by BofA ACH form
  • Unauthorized ACH reason

    Use official reason definitions; do not interpret legal entitlement.

    Required by BofA ACH form
  • Text message screenshot details

    Ask for screenshot showing sender number and date; avoid PII in email body.

    Recommended by Venmo
  • Phone scam details

    Capture screenshot and narrative; do not share PII with phishing mailbox.

    Recommended by Venmo
  • Coinbase precheck

    Ask user to confirm transaction is not a recurring buy or reversal requiring payment.

    Recommended by Coinbase
Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7
  • Unauthorized ACH Return Form

    Save completed form, transmission proof, and source transaction records.

    Copy acceptable
  • ACH line-item data

    Preserve originating company name/ID, amount, debit/credit, posting date, unauthorized reason.

    Copy acceptable
  • PayPal payment details

    Preserve transaction details in Resolution Center workflow and FraudPrep ledger.

    Copy acceptable
  • Bank or Coinbase statement details

    Gather statement details and secure account before contacting support.

    Copy acceptable
  • Original suspicious email

    Forward the message without editing it and retain the original with headers.

    Keep original and export copy
  • Supporting documents

    Preserve every document submitted in the app and retain the original files.

    Keep original and submission copy
  • Settled transaction details

    Preserve the app or statement record showing date, amount, merchant, and settled status.

    Export/copy
Other official reporting routesAgencies that may apply depending on the facts11
FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.
FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.
CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.
USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.
U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.
Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.
FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.
Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.
NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.
IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.
SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.
Official sources and verificationEvery public route links back to an independently checked official source2
Affirm SecurityUnusual or suspicious account activity · Verified in browserAffirm Security Learning CenterSuspicious communication reporting · Verified in browser

Other verified routes for Affirm

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