Unauthorized online/mobile banking notice
Within 60 days after the statement is made available
Contact Ally immediately; record the statement date and disputed transaction date.
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Bank Official sources verified
Ally Bank fraud reporting routes
Fraud hotline, account takeover, phishing, and online/mobile banking dispute response.
Last checkedAug 5, 2026Official website
This independent directory is not affiliated with Ally Bank. Contacts below are sourced only from verified official pages.
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Exact verified routeChecked 2026-08-05
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Fraud hotline
1-833-226-1520
Call immediately for suspected fraud or identity theft.
Hours or timing: 24 hours a day, 7 days a week
Source: Ally - Fraud and Identity Theft
Before you report
Prepare the response, not just the phone call
Have this information readyFacts and identifiers the institution or agency may request7
- Your name, what happened, and a callback number
Prepare a concise description of the circumstances and a reliable callback number.
Recommended by official source - What personal information was compromised
Prepare a factual inventory before completing the official report.
Required or commonly requested - How the information was misused
Prepare a factual inventory before completing the official report.
Required or commonly requested - Accounts and transactions involved
Prepare a factual inventory before completing the official report.
Required or commonly requested - Your name
Collect for formal report workspace; mask if exported publicly.
Required by IC3 complaint - Your phone number
Collect in secured workspace; show user they may need it for agency report.
Required by IC3 complaint - Your email address
Collect in secured workspace; show user they may need it for agency report.
Required by IC3 complaint
Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7
- Records of fraudulent transactions
Preserve statements, transaction details, checks, receipts, and claim records related to the fraud.
Keep originals and working copies - Fraud-related communications
Preserve letters, emails, messages, and notices exchanged with institutions or suspected actors.
Keep original and export copy - Names, dates, and details of contacts
Record every contact, date/time, person or department, channel, reference number, and promised next step.
Structured record - Written follow-up letters or emails
Keep copies of all written follow-up and delivery or submission confirmation.
Copy acceptable - FTC Identity Theft Report and personalized recovery plan
Download or print the report and recovery plan immediately and retain copies with the incident evidence.
Keep original and copy - Canceled checks
Preserve originals; store copy/reference in FraudPrep.
Keep original - Receipts
Preserve originals for payment/report records.
Keep original
Time-sensitive notesOfficially published windows or availability conditions1
Other official reporting routesAgencies that may apply depending on the facts11
FBI IC3
Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.
Does not accept evidence attachments; user must preserve originals.FTC ReportFraud
Fraud, scam, bad business practice, payment scam, or consumer fraud routing.
No guarantee of individual recovery; route and report preserve record.CFPB
Consumer financial product/service complaint after contacting company when applicable.
Submit supporting documents; generally include everything because second complaint may not be possible.USAGov Scam Wizard
User does not know which agency to report to.
External router; not evidence storage.U.S. Postal Inspection Service
Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.
For mail fraud form, mail copies and keep originals.Local law enforcement / 911
Immediate danger or time-sensitive matter requiring immediate intervention.
Preserve report number and officer/contact details.FDIC Consumer Response Center
Complaint or assistance involving an FDIC-supervised financial institution.
Submit copies when requested and retain originals.Federal Reserve Consumer Help
Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.
Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.NCUA Consumer Assistance Center
Complaint or assistance involving a federally insured credit union.
Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.IdentityTheft.gov
Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.
Download or print the Identity Theft Report and recovery plan immediately; retain copies.SEC Investor Complaint and Tips
Possible securities-law violation or problem with an investment account or financial professional.
Save the TCR submission number and printable complaint copy; retain all supporting records.Official sources and verificationEvery public route links back to an independently checked official source3
Other verified routes for Ally Bank
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