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American Express fraud reporting routes

Card fraud and phishing response.

Last checkedAug 5, 2026Official website
This independent directory is not affiliated with American Express. Contacts below are sourced only from verified official pages.

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Exact verified routeChecked 2026-08-05

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American Express fraud support

1-800-528-4800

Call or use official live chat for suspected fraud.

Call official number
Source: American Express Security Center

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7
  • Transaction date, amount, merchant

    Collect before contacting issuer.

    Recommended by Citi
  • Transaction date

    Collect the posted transaction date.

    Have ready for dispute
  • Transaction amount

    Collect amount and currency.

    Have ready for dispute
  • Date of last known transaction

    Identify whether it was legitimate or unauthorized.

    Have ready before calling
  • Amount of last known transaction

    Collect amount and currency.

    Have ready before calling
  • Location or merchant of last known transaction

    Record merchant name/location as shown.

    Have ready before calling
  • Affected transaction

    Open the exact transaction and record date, amount, merchant descriptor, and status.

    Required by in-app workflow
Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7
  • Prepaid/gift card receipts

    Preserve receipts, card packaging, card numbers/photos where safe, and redemption records; redact public outputs.

    Keep original
  • Visa Fraud Affidavit

    Keep a complete copy of the signed affidavit and submission confirmation.

    Copy acceptable; retain original if required
  • Last known transaction details

    Preserve the transaction record showing date, amount, and location or merchant.

    Copy acceptable
  • Completed cardholder fraud affidavit

    Keep a copy of the completed affidavit and all documents submitted with it.

    Keep copy; submit as directed
  • Canceled checks

    Preserve originals; store copy/reference in FraudPrep.

    Keep original
  • Receipts

    Preserve originals for payment/report records.

    Keep original
  • Wire receipts

    Preserve wire transfer receipts and confirmation numbers.

    Keep original
Other official reporting routesAgencies that may apply depending on the facts11
FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.
FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.
CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.
USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.
U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.
Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.
FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.
Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.
NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.
IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.
SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.
Official sources and verificationEvery public route links back to an independently checked official source1
American Express Security CenterCard fraud and phishing · Verified in browser

Other verified routes for American Express

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