Business payments platform Official sources verified

BILL fraud reporting routes

Suspicious account activity, fraudulent spend transactions, and case-form intake.

Last checkedAug 5, 2026Official website

This independent directory is not affiliated with BILL. Contacts below are sourced only from verified official pages.

Route matcher

Tell us what happened

We’ll surface the closest verified route. You remain in control of every call or submission.

No account credentials

Account typeWhat happenedPayment or channel

Exact verified routeChecked 2026-08-05

Best match for your selections

BILL suspicious-activity report

Open the official route

Use the official form and include the affected account, payment, and incident details.

Open official route

Source: BILL - Report Suspicious Activity

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7

Text message screenshot details
Ask for screenshot showing sender number and date; avoid PII in email body.
Recommended by Venmo
Phone scam details
Capture screenshot and narrative; do not share PII with phishing mailbox.
Recommended by Venmo
Affected transaction
Open the exact transaction and record date, amount, merchant descriptor, and status.
Required by in-app workflow
Your name
Collect for formal report workspace; mask if exported publicly.
Required by IC3 complaint
Your phone number
Collect in secured workspace; show user they may need it for agency report.
Required by IC3 complaint
Your email address
Collect in secured workspace; show user they may need it for agency report.
Required by IC3 complaint
Transaction date
Collect exact or estimated date.
Required by IC3 complaint

Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7

Original suspicious email
Forward the message without editing it and retain the original with headers.
Keep original and export copy
Screenshots of suspicious messages
Capture the full message, sender, date/time, and visible link or number; retain the original message.
Keep original and screenshot
Screenshots and call details
Preserve screenshots of texts and record caller number, time, and what was requested.
Keep original and export copy
Original suspicious email
Forward and preserve the original message, including sender and headers where available.
Keep original and export copy
Original suspicious Intuit or QuickBooks message
Forward to the official security mailbox and retain the original with sender and links visible.
Keep original and export copy
Original suspicious email or FaceTime details
Retain the original communication, sender/caller identifier, timestamp, and any link or request.
Keep original and export copy
Canceled checks
Preserve originals; store copy/reference in FraudPrep.
Keep original

Time-sensitive notesOfficially published windows or availability conditions1

BILL suspicious-activity form response

Official page states a response target within 72 hours

Preserve the submitted form and track response/follow-up dates.

Other official reporting routesAgencies that may apply depending on the facts11

FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.

FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.

CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.

USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.

U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.

Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.

FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.

Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.

NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.

IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.

SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.

Official sources and verificationEvery public route links back to an independently checked official source2

BILL - Report Suspicious ActivitySuspicious or fraudulent account-activity form · Verified in browser BILL Spend and Expense - Report Fraudulent TransactionDashboard/app card-fraud route · Verified in browser

Other verified routes for BILL

Ready to organize it?BILL · BILL user

Start packet