Unauthorized Cash App Card use
No later than 60 days after suspicious charge appears
Prompt user to act immediately and record when charge appeared.
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CA
Payment app Official sources verified
Cash App fraud reporting routes
In-app scam reporting, support, phone contact, Cash App Card time window.
Last checkedAug 5, 2026Official website
This independent directory is not affiliated with Cash App. Contacts below are sourced only from verified official pages.
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Exact verified routeChecked 2026-08-05
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Report scam in app
Activity feed > select transaction > Report
Use in-app transaction report route.
Source: Cash App Security
Before you report
Prepare the response, not just the phone call
Have this information readyFacts and identifiers the institution or agency may request7
- Coinbase precheck
Ask user to confirm transaction is not a recurring buy or reversal requiring payment.
Recommended by Coinbase - Coinbase/bank transaction details
Collect statement details from official records.
Recommended by Coinbase - PayPal precheck
Ask user to check automatic payments and known/family users before filing.
Recommended by PayPal - Zelle enrollment path
This determines whether the user should report to bank/CU or Zelle support.
Required for routing - Account holder name
Collect in secured workspace.
Required for written notice - Best contact information
Collect phone/email used for bank follow-up.
Required for written notice - What is wrong with the transaction?
Collect a factual description of the unauthorized use or error.
Required for written notice
Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7
- PayPal payment details
Preserve transaction details in Resolution Center workflow and FraudPrep ledger.
Copy acceptable - Bank or Coinbase statement details
Gather statement details and secure account before contacting support.
Copy acceptable - Transfer status and fraud claim confirmation
Preserve transfer receipt/status and claim confirmation; refund outcome depends on status.
Keep original/copy - Transfer receipt and whether transaction has been received
Preserve transfer record; if not received, contact Customer Care immediately.
Keep original/copy - FTC/FBI report references
If user reports externally, preserve reference numbers and submitted report copies.
Copy acceptable - Emails and email addresses
Preserve full messages, headers when available, sender/recipient addresses, and timestamps.
Keep original and export copy - Text messages
Preserve the conversation, sender number, date/time, and screenshots or export.
Keep original and export copy
Time-sensitive notesOfficially published windows or availability conditions1
Other official reporting routesAgencies that may apply depending on the facts11
FBI IC3
Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.
Does not accept evidence attachments; user must preserve originals.FTC ReportFraud
Fraud, scam, bad business practice, payment scam, or consumer fraud routing.
No guarantee of individual recovery; route and report preserve record.CFPB
Consumer financial product/service complaint after contacting company when applicable.
Submit supporting documents; generally include everything because second complaint may not be possible.USAGov Scam Wizard
User does not know which agency to report to.
External router; not evidence storage.U.S. Postal Inspection Service
Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.
For mail fraud form, mail copies and keep originals.Local law enforcement / 911
Immediate danger or time-sensitive matter requiring immediate intervention.
Preserve report number and officer/contact details.FDIC Consumer Response Center
Complaint or assistance involving an FDIC-supervised financial institution.
Submit copies when requested and retain originals.Federal Reserve Consumer Help
Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.
Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.NCUA Consumer Assistance Center
Complaint or assistance involving a federally insured credit union.
Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.IdentityTheft.gov
Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.
Download or print the Identity Theft Report and recovery plan immediately; retain copies.SEC Investor Complaint and Tips
Possible securities-law violation or problem with an investment account or financial professional.
Save the TCR submission number and printable complaint copy; retain all supporting records.Official sources and verificationEvery public route links back to an independently checked official source1
Other verified routes for Cash App
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