Bank Official sources verified

City National Bank fraud reporting routes

Account, card, identity-fraud, and relationship-manager routing.

Last checkedAug 5, 2026Official website

This independent directory is not affiliated with City National Bank. Contacts below are sourced only from verified official pages.

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Account typeWhat happenedPayment or channel

Exact verified routeChecked 2026-08-05

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City National Bank fraud support

800-557-4262

Call promptly about account or card fraud.

Call official number

Source: City National Bank Fraud Prevention and Reporting

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7

Transaction date, amount, merchant
Collect before contacting issuer.
Recommended by Citi
Affected transaction details
Collect transaction date, amount, channel, and status; mask account numbers.
Recommended by official source
When did it happen?
Record exact or estimated date and time.
Recommended by official source
How did you discover the problem?
Capture the factual discovery method without speculation.
Recommended by official source
Date of last known transaction
Identify whether it was legitimate or unauthorized.
Have ready before calling
Amount of last known transaction
Collect amount and currency.
Have ready before calling
Location or merchant of last known transaction
Record merchant name/location as shown.
Have ready before calling

Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7

Prepaid/gift card receipts
Preserve receipts, card packaging, card numbers/photos where safe, and redemption records; redact public outputs.
Keep original
Recurring automated transactions
For replacement accounts, preserve list of recurring debits/credits to rebuild payment access safely.
Reference only
Records of fraudulent transactions
Preserve statements, transaction details, checks, receipts, and claim records related to the fraud.
Keep originals and working copies
Fraud-related communications
Preserve letters, emails, messages, and notices exchanged with institutions or suspected actors.
Keep original and export copy
Names, dates, and details of contacts
Record every contact, date/time, person or department, channel, reference number, and promised next step.
Structured record
Written follow-up letters or emails
Keep copies of all written follow-up and delivery or submission confirmation.
Copy acceptable
Visa Fraud Affidavit
Keep a complete copy of the signed affidavit and submission confirmation.
Copy acceptable; retain original if required

Other official reporting routesAgencies that may apply depending on the facts11

FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.

FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.

CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.

USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.

U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.

Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.

FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.

Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.

NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.

IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.

SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.

Official sources and verificationEvery public route links back to an independently checked official source1

City National Bank Fraud Prevention and ReportingAccount/card fraud and identity-theft response. · Verified in browser

Other verified routes for City National Bank

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