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East West Bank fraud reporting routes

Consumer and business fraud/phishing response.

Last checkedAug 5, 2026Official website
This independent directory is not affiliated with East West Bank. Contacts below are sourced only from verified official pages.

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Exact verified routeChecked 2026-08-05

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Consumer fraud support

1-888-895-5650

Use for consumer fraud or suspicious activity.

Hours or timing: Mon-Fri 6 a.m.-7 p.m. PT; Sat 9 a.m.-5 p.m. PT
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Source: East West Bank - Report Fraud, Phishing and Email Scams

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7
  • Your name

    Collect for formal report workspace; mask if exported publicly.

    Required by IC3 complaint
  • Your phone number

    Collect in secured workspace; show user they may need it for agency report.

    Required by IC3 complaint
  • Your email address

    Collect in secured workspace; show user they may need it for agency report.

    Required by IC3 complaint
  • Transaction date

    Collect exact or estimated date.

    Required by IC3 complaint
  • Transaction amount

    Collect amount and currency.

    Required by IC3 complaint
  • Recipient/beneficiary information

    Collect known recipient name, account, wallet, platform username, phone/email, or receiving institution if known.

    Required by IC3 complaint
  • Total loss

    Calculate from ledger; allow unknown/pending status.

    Required by IC3 complaint
Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7
  • Original suspicious email

    Forward the message without editing it and retain the original with headers.

    Keep original and export copy
  • Screenshots of suspicious messages

    Capture the full message, sender, date/time, and visible link or number; retain the original message.

    Keep original and screenshot
  • Original suspicious email

    Forward and preserve the original message, including sender and headers where available.

    Keep original and export copy
  • Suspicious emails or messages

    Preserve the original message and headers where available.

    Keep original and export copy
  • Original suspicious Intuit or QuickBooks message

    Forward to the official security mailbox and retain the original with sender and links visible.

    Keep original and export copy
  • Canceled checks

    Preserve originals; store copy/reference in FraudPrep.

    Keep original
  • Receipts

    Preserve originals for payment/report records.

    Keep original
Other official reporting routesAgencies that may apply depending on the facts11
FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.
FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.
CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.
USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.
U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.
Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.
FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.
Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.
NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.
IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.
SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.
Official sources and verificationEvery public route links back to an independently checked official source1
East West Bank - Report Fraud, Phishing and Email ScamsConsumer and business fraud response · Verified in browser

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