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FDIC Consumer Response Center fraud reporting routes

Consumer complaints involving FDIC-supervised financial institutions.

Last checkedAug 5, 2026Official website
This independent directory is not affiliated with FDIC Consumer Response Center. Contacts below are sourced only from verified official pages.

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Exact verified routeChecked 2026-08-05

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FDIC Customer Assistance Form

Open the official route

Use the official form after identifying that the institution is supervised by the FDIC.

Open official route
Source: FDIC Customer Assistance Form

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7
  • Key facts of what happened

    Collect concise facts; avoid unsupported legal conclusions.

    Required/recommended by CFPB
  • Important dates and dollar amounts

    Collect from ledger and timeline.

    Required/recommended by CFPB
  • Communications with the company

    Collect call logs, secure messages, emails, letters, case numbers.

    Required/recommended by CFPB
  • Supporting documents

    Collect account statements, letters, screenshots, receipts; redact where appropriate.

    Required/recommended by CFPB
  • Your contact information

    Prepare complete and accurate information before opening the official complaint form.

    Requested by official process
  • The institution involved

    Prepare complete and accurate information before opening the official complaint form.

    Requested by official process
  • The affected account or service

    Prepare complete and accurate information before opening the official complaint form.

    Requested by official process
Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7
  • IC3 complaint copy

    Save or print before closing the confirmation page; source says this is the only opportunity.

    Export/copy
  • Account statements

    Preserve statements showing disputed transactions or account activity.

    Copy acceptable
  • Company communications

    Preserve emails, letters, secure messages, chat transcripts, and call notes.

    Copy acceptable
  • Copies of relevant supporting documents

    Submit copies when requested and retain the originals in the evidence archive.

    Submit copies; retain originals
  • Documents retained for regulator follow-up

    Do not attach documents to the initial complaint when the form instructs otherwise; keep organized copies because the regulator may request them later.

    Keep original and copy
  • Complaint submission, credit-union response, and written request for further review

    Preserve each submission, response, attachment, and proof of delivery because escalation depends on the written record.

    Keep original and copy
  • TCR submission number and printable complaint copy

    Save the submission number and printable copy immediately after filing.

    Keep original and copy
Other official reporting routesAgencies that may apply depending on the facts11
FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.
FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.
CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.
USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.
U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.
Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.
FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.
Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.
NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.
IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.
SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.
Official sources and verificationEvery public route links back to an independently checked official source2
FDIC Customer Assistance FormOfficial online complaint and assistance form. · Verified in browserContact the FDICOfficial Consumer Response Center telephone route and hours. · Verified in browser

Other verified routes for FDIC Consumer Response Center

Ready to organize it?FDIC Consumer Response Center · Consumer or business complainant
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