Bank Official sources verified

First Citizens Bank fraud reporting routes

Deposit, card, check, identity-theft, business, and Zelle response.

Last checkedAug 5, 2026Official website

This independent directory is not affiliated with First Citizens Bank. Contacts below are sourced only from verified official pages.

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Account typeWhat happenedPayment or channel

Exact verified routeChecked 2026-08-05

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Fraud and security support

1-866-567-7760

Call and select the menu option matching the incident.

Call official number

Source: First Citizens Fraud and Security Support

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7

Your name
Collect for formal report workspace; mask if exported publicly.
Required by IC3 complaint
Your phone number
Collect in secured workspace; show user they may need it for agency report.
Required by IC3 complaint
Your email address
Collect in secured workspace; show user they may need it for agency report.
Required by IC3 complaint
Transaction date
Collect exact or estimated date.
Required by IC3 complaint
Transaction amount
Collect amount and currency.
Required by IC3 complaint
Recipient/beneficiary information
Collect known recipient name, account, wallet, platform username, phone/email, or receiving institution if known.
Required by IC3 complaint
Total loss
Calculate from ledger; allow unknown/pending status.
Required by IC3 complaint

Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7

Canceled checks
Preserve originals; store copy/reference in FraudPrep.
Keep original
Receipts
Preserve originals for payment/report records.
Keep original
Wire receipts
Preserve wire transfer receipts and confirmation numbers.
Keep original
Cryptocurrency receipts
Preserve transaction receipts, transaction IDs, wallet addresses, exchange records; FraudPrep product support must remain gated if crypto unsupported.
Keep original
Prepaid/gift card receipts
Preserve receipts, card packaging, card numbers/photos where safe, and redemption records; redact public outputs.
Keep original
Envelopes
Preserve original envelopes and mailings; do not discard postage/return address artifacts.
Keep original
Emails with full headers
Export or preserve full headers; screenshots alone may be insufficient.
Export/copy

Other official reporting routesAgencies that may apply depending on the facts11

FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.

FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.

CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.

USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.

U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.

Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.

FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.

Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.

NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.

IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.

SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.

Official sources and verificationEvery public route links back to an independently checked official source3

First Citizens Fraud and Security SupportGeneral fraud response and hours · Verified in browser First Citizens Suspicious Email and Incident MenuLost/stolen checkbook, card fraud, unauthorized draft, check fraud and identity theft · Verified in browser First Citizens Business Fraud and SecurityBusiness fraud response · Verified in browser

Other verified routes for First Citizens Bank

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