Fraud report submitted by email
Official page states email review may take 24-48 hours
Use the phone route for urgent fraud; log any email submission and expected review window.
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F
Bank Official sources verified
FNBO fraud reporting routes
Fraud/disputes center, suspicious activity, and phishing response.
Last checkedAug 5, 2026Official website
This independent directory is not affiliated with FNBO. Contacts below are sourced only from verified official pages.
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Exact verified routeChecked 2026-08-05
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Fraud and Disputes Center
1-888-530-3626, option 3 then 2
Use the listed menu sequence or call the number on the back of the card.
Hours or timing: 24 hours a day, 7 days a week
Source: FNBO Contact Us
Before you report
Prepare the response, not just the phone call
Have this information readyFacts and identifiers the institution or agency may request7
- Communications with the merchant
Preserve full thread with dates and sender identifiers.
May be required for dispute - Receipts
Preserve original or faithful copy.
May be required for dispute - Invoices
Preserve the complete invoice and metadata.
May be required for dispute - Shipping or delivery tracking
Save tracking number, carrier, events, and screenshots/PDF.
May be required for dispute - Relevant photos
Preserve original files and metadata when available.
May be required for dispute - Affected settled transaction
Select the exact settled transaction in the app; record date, amount, merchant, and status.
Required by app workflow - What happened?
Provide a concise factual explanation tied to the selected transaction.
Required/recommended by app workflow
Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7
- Merchant communications
Preserve the complete thread with dates, identities, and attachments.
Keep original and export copy - Receipts
Preserve the original receipt or a faithful copy showing merchant, date, amount, and item/service.
Keep original where available - Invoices
Preserve the complete invoice and associated metadata or email delivery record.
Keep original and copy - Tracking information
Save carrier, tracking number, event history, delivery status, and screenshots/PDF.
Export/copy - Relevant photos
Preserve original files and metadata when available; do not edit the originals.
Keep original - Supporting documents
Preserve every document submitted in the app and retain the original files.
Keep original and submission copy - Settled transaction details
Preserve the app or statement record showing date, amount, merchant, and settled status.
Export/copy
Time-sensitive notesOfficially published windows or availability conditions1
Other official reporting routesAgencies that may apply depending on the facts11
FBI IC3
Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.
Does not accept evidence attachments; user must preserve originals.FTC ReportFraud
Fraud, scam, bad business practice, payment scam, or consumer fraud routing.
No guarantee of individual recovery; route and report preserve record.CFPB
Consumer financial product/service complaint after contacting company when applicable.
Submit supporting documents; generally include everything because second complaint may not be possible.USAGov Scam Wizard
User does not know which agency to report to.
External router; not evidence storage.U.S. Postal Inspection Service
Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.
For mail fraud form, mail copies and keep originals.Local law enforcement / 911
Immediate danger or time-sensitive matter requiring immediate intervention.
Preserve report number and officer/contact details.FDIC Consumer Response Center
Complaint or assistance involving an FDIC-supervised financial institution.
Submit copies when requested and retain originals.Federal Reserve Consumer Help
Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.
Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.NCUA Consumer Assistance Center
Complaint or assistance involving a federally insured credit union.
Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.IdentityTheft.gov
Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.
Download or print the Identity Theft Report and recovery plan immediately; retain copies.SEC Investor Complaint and Tips
Possible securities-law violation or problem with an investment account or financial professional.
Save the TCR submission number and printable complaint copy; retain all supporting records.Official sources and verificationEvery public route links back to an independently checked official source3
Other verified routes for FNBO
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