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Frost Bank fraud reporting routes

Suspicious transactions, compromised information, and branch response.

Last checkedAug 5, 2026Official website
This independent directory is not affiliated with Frost Bank. Contacts below are sourced only from verified official pages.

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Exact verified routeChecked 2026-08-05

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Frost fraud support

1-800-513-7678

Call or visit a branch immediately.

Call official number
Source: Frost Fraud Prevention

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7
  • Text message screenshot details

    Ask for screenshot showing sender number and date; avoid PII in email body.

    Recommended by Venmo
  • Phone scam details

    Capture screenshot and narrative; do not share PII with phishing mailbox.

    Recommended by Venmo
  • Coinbase precheck

    Ask user to confirm transaction is not a recurring buy or reversal requiring payment.

    Recommended by Coinbase
  • Coinbase/bank transaction details

    Collect statement details from official records.

    Recommended by Coinbase
  • PayPal precheck

    Ask user to check automatic payments and known/family users before filing.

    Recommended by PayPal
  • Affected transaction details

    Collect transaction date, amount, channel, and status; mask account numbers.

    Recommended by official source
  • When did it happen?

    Record exact or estimated date and time.

    Recommended by official source
Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7
  • Recurring automated transactions

    For replacement accounts, preserve list of recurring debits/credits to rebuild payment access safely.

    Reference only
  • PayPal payment details

    Preserve transaction details in Resolution Center workflow and FraudPrep ledger.

    Copy acceptable
  • Bank or Coinbase statement details

    Gather statement details and secure account before contacting support.

    Copy acceptable
  • FTC/FBI report references

    If user reports externally, preserve reference numbers and submitted report copies.

    Copy acceptable
  • Original suspicious email

    Forward the message without editing it and retain the original with headers.

    Keep original and export copy
  • Merchant communications

    Preserve the complete thread with dates, identities, and attachments.

    Keep original and export copy
  • Receipts

    Preserve the original receipt or a faithful copy showing merchant, date, amount, and item/service.

    Keep original where available
Other official reporting routesAgencies that may apply depending on the facts11
FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.
FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.
CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.
USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.
U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.
Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.
FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.
Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.
NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.
IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.
SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.
Official sources and verificationEvery public route links back to an independently checked official source1
Frost Fraud PreventionSuspicious transactions and compromised information · Verified in browser
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