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Google Pay / Google Wallet fraud reporting routes

Unauthorized Google charges, wallet disputes, Google Play claims, and non-Google charge routing.

Last checkedAug 5, 2026Official website
This independent directory is not affiliated with Google Pay / Google Wallet. Contacts below are sourced only from verified official pages.

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Exact verified routeChecked 2026-08-05

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Google unauthorized-purchase form

Open the official route

Confirm the charge is from Google; if it is not a Google charge, contact the bank or card issuer.

Open official route
Source: Google Payments - Report Unauthorized Charges

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7
  • Transaction date

    Collect the posted transaction date.

    Have ready for dispute
  • Transaction amount

    Collect amount and currency.

    Have ready for dispute
  • The disputed transaction

    Collect the exact date, amount, and description shown in the account.

    Required or commonly requested
  • Your name

    Collect for formal report workspace; mask if exported publicly.

    Required by IC3 complaint
  • Your phone number

    Collect in secured workspace; show user they may need it for agency report.

    Required by IC3 complaint
  • Your email address

    Collect in secured workspace; show user they may need it for agency report.

    Required by IC3 complaint
  • Transaction date

    Collect exact or estimated date.

    Required by IC3 complaint
Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7
  • Canceled checks

    Preserve originals; store copy/reference in FraudPrep.

    Keep original
  • Receipts

    Preserve originals for payment/report records.

    Keep original
  • Wire receipts

    Preserve wire transfer receipts and confirmation numbers.

    Keep original
  • Cryptocurrency receipts

    Preserve transaction receipts, transaction IDs, wallet addresses, exchange records; FraudPrep product support must remain gated if crypto unsupported.

    Keep original
  • Prepaid/gift card receipts

    Preserve receipts, card packaging, card numbers/photos where safe, and redemption records; redact public outputs.

    Keep original
  • Envelopes

    Preserve original envelopes and mailings; do not discard postage/return address artifacts.

    Keep original
  • Emails with full headers

    Export or preserve full headers; screenshots alone may be insufficient.

    Export/copy
Time-sensitive notesOfficially published windows or availability conditions2
Unauthorized Google Play charge report

Generally within 120 days

Submit through the official Google Play form and preserve the receipt or charge details.

Unauthorized mobile-carrier-billed Google Play charge

Generally within 60 days

Report promptly and confirm the billing method.

Other official reporting routesAgencies that may apply depending on the facts11
FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.
FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.
CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.
USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.
U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.
Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.
FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.
Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.
NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.
IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.
SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.
Official sources and verificationEvery public route links back to an independently checked official source3
Google Payments - Report Unauthorized ChargesGoogle versus non-Google charge routing · Verified in browserGoogle Pay - Dispute a PaymentGoogle Pay dispute workflow · Verified in browserGoogle Play - Report Unauthorized ChargesGoogle Play unauthorized-charge reporting windows · Verified in browser

Other verified routes for Google Pay / Google Wallet

Ready to organize it?Google Pay / Google Wallet · Google payments user
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