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KeyBank fraud reporting routes

Suspected fraud, confirmed identity theft, lost/stolen cards, and phishing.

Last checkedAug 5, 2026Official website
This independent directory is not affiliated with KeyBank. Contacts below are sourced only from verified official pages.

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Exact verified routeChecked 2026-08-05

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Suspected fraud and card support

1-800-539-2968

Use for suspected fraud or a lost/stolen KeyBank card.

Call official number
Source: KeyBank Fraud and Security

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7
  • Date of last known transaction

    Identify whether it was legitimate or unauthorized.

    Have ready before calling
  • Amount of last known transaction

    Collect amount and currency.

    Have ready before calling
  • Location or merchant of last known transaction

    Record merchant name/location as shown.

    Have ready before calling
  • Affected card

    Use a nickname or last four digits only.

    Have ready for reporting
  • Loss or theft time

    Record exact or estimated date and time.

    Have ready for reporting
  • Last legitimate transaction

    Record date, merchant/location, and amount.

    Have ready for reporting
  • Location of loss

    Record known location without adding assumptions.

    Have ready for reporting
Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7
  • Prepaid/gift card receipts

    Preserve receipts, card packaging, card numbers/photos where safe, and redemption records; redact public outputs.

    Keep original
  • Visa Fraud Affidavit

    Keep a complete copy of the signed affidavit and submission confirmation.

    Copy acceptable; retain original if required
  • Last known transaction details

    Preserve the transaction record showing date, amount, and location or merchant.

    Copy acceptable
  • Completed cardholder fraud affidavit

    Keep a copy of the completed affidavit and all documents submitted with it.

    Keep copy; submit as directed
  • Canceled checks

    Preserve originals; store copy/reference in FraudPrep.

    Keep original
  • Receipts

    Preserve originals for payment/report records.

    Keep original
  • Wire receipts

    Preserve wire transfer receipts and confirmation numbers.

    Keep original
Other official reporting routesAgencies that may apply depending on the facts11
FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.
FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.
CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.
USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.
U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.
Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.
FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.
Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.
NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.
IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.
SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.
Official sources and verificationEvery public route links back to an independently checked official source2
KeyBank Fraud and SecuritySuspected fraud, confirmed fraud, identity theft, phishing and cards · Verified in browserKeyBank Report Fraud OnlineOnline fraud-reporting path · Verified in browser

Other verified routes for KeyBank

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