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Brokerage / investment Official sources verified

M1 Finance fraud reporting routes

Investment/cash-account fraud, unauthorized transactions, and dispute documentation.

Last checkedAug 5, 2026Official website
This independent directory is not affiliated with M1 Finance. Contacts below are sourced only from verified official pages.

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Exact verified routeChecked 2026-08-05

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M1 Client Success

312-600-2883; help@m1.com

Logged-in customers should use Client Support/Messenger for the fastest authenticated response.

Hours or timing: Mon–Fri 9:00 a.m.–4:00 p.m. ET except market holidays
Open official route
Source: M1 Contact Us

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7
  • Zelle enrollment path

    This determines whether the user should report to bank/CU or Zelle support.

    Required for routing
  • Important dates

    Record event, contact, and transaction dates.

    Recommended by official guidance
  • Amounts involved

    Collect amount and currency for each transaction.

    Recommended by official guidance
  • Email addresses involved

    Record exact addresses and whether sender/recipient/claimed identity.

    Recommended by official guidance
  • Addresses involved

    Record physical addresses and URLs separately.

    Recommended by official guidance
  • Text-message details

    Record sender number, date/time, and platform; preserve the original message.

    Recommended by official guidance
  • Phone numbers involved

    Record caller ID and the number actually called when known.

    Recommended by official guidance
Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7
  • Emails and email addresses

    Preserve full messages, headers when available, sender/recipient addresses, and timestamps.

    Keep original and export copy
  • Text messages

    Preserve the conversation, sender number, date/time, and screenshots or export.

    Keep original and export copy
  • Phone numbers and call details

    Preserve call logs and record the number displayed, number called, date/time, and duration.

    Export/copy
  • Names, aliases, URLs, and addresses used

    Record exactly as presented and preserve the source where each identifier appeared.

    Structured record plus source copy
  • All communications with the suspected scammer

    Preserve emails, texts, call logs, chat messages, payment instructions, and contact details.

    Keep original and copy
  • Canceled checks

    Preserve originals; store copy/reference in FraudPrep.

    Keep original
  • Receipts

    Preserve originals for payment/report records.

    Keep original
Time-sensitive notesOfficially published windows or availability conditions1
Dispute resolution

Most disputes are described as resolving in 10–45 calendar days, depending on type and complexity

Record the submission date and follow-up communications.

Other official reporting routesAgencies that may apply depending on the facts11
FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.
FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.
CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.
USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.
U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.
Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.
FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.
Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.
NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.
IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.
SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.
Official sources and verificationEvery public route links back to an independently checked official source2
M1 Contact UsMessenger, phone, email, and support hours. · Verified in browserM1 High-Yield Cash Account Transaction DisputeTransaction dispute workflow, documentation, and resolution timeframe. · Verified in browser

Other verified routes for M1 Finance

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