Business payments platform Official sources verified

Mercury fraud reporting routes

Business-card, ACH-pull, personal transaction, wire, and support routing.

Last checkedAug 5, 2026Official website

This independent directory is not affiliated with Mercury. Contacts below are sourced only from verified official pages.

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Account typeWhat happenedPayment or channel

Exact verified routeChecked 2026-08-05

Best match for your selections

Mercury Business card dispute

Open transaction and select dispute flag

Submit through the Mercury dashboard or mobile app; cancel the card if the charge is unauthorized.

Open official route

Source: Mercury Business Card Dispute

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7

Coinbase precheck
Ask user to confirm transaction is not a recurring buy or reversal requiring payment.
Recommended by Coinbase
Coinbase/bank transaction details
Collect statement details from official records.
Recommended by Coinbase
PayPal precheck
Ask user to check automatic payments and known/family users before filing.
Recommended by PayPal
Account holder name
Collect in secured workspace.
Required for written notice
Best contact information
Collect phone/email used for bank follow-up.
Required for written notice
What is wrong with the transaction?
Collect a factual description of the unauthorized use or error.
Required for written notice
Disputed amount
Collect amount and currency.
Required for written notice

Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7

PayPal payment details
Preserve transaction details in Resolution Center workflow and FraudPrep ledger.
Copy acceptable
Bank or Coinbase statement details
Gather statement details and secure account before contacting support.
Copy acceptable
Merchant communications
Preserve the complete thread with dates, identities, and attachments.
Keep original and export copy
Receipts
Preserve the original receipt or a faithful copy showing merchant, date, amount, and item/service.
Keep original where available
Invoices
Preserve the complete invoice and associated metadata or email delivery record.
Keep original and copy
Tracking information
Save carrier, tracking number, event history, delivery status, and screenshots/PDF.
Export/copy
Relevant photos
Preserve original files and metadata when available; do not edit the originals.
Keep original

Time-sensitive notesOfficially published windows or availability conditions3

Business card dispute

Report within 60 days of the transaction settlement date

Record the settlement date and submit the dispute promptly.

Personal international wire cancellation

Cancellation may be available for 30 minutes after submission

Attempt cancellation immediately and preserve the confirmation.

Personal international wire processing-error dispute

Eligible disputes may be submitted within 180 days

Do not rely on the outer limit; report the issue immediately and record the date.

Other official reporting routesAgencies that may apply depending on the facts11

FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.

FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.

CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.

USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.

U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.

Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.

FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.

Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.

NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.

IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.

SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.

Official sources and verificationEvery public route links back to an independently checked official source4

Mercury Business Card DisputeBusiness-card dispute eligibility and workflow. · Verified in browser Mercury Personal Transaction DisputePersonal debit, IO card, ACH-pull, and documentation workflow. · Verified in browser Mercury Personal International Wire Disputes and CancellationsInternational wire cancellation, dispute, recall, and required information. · Verified in browser Mercury ContactAuthenticated support and public contact route. · Verified in browser

Other verified routes for Mercury

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