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Payment platform Official sources verified

Payoneer fraud reporting routes

Fraud, identity theft, lost card, transfer errors, and unauthorized transactions.

Last checkedAug 5, 2026Official website
This independent directory is not affiliated with Payoneer. Contacts below are sourced only from verified official pages.

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Exact verified routeChecked 2026-08-05

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Payoneer emergency support

+1-646-386-2434

Contact Payoneer immediately for fraud, identity theft, or a lost card.

Hours or timing: 24 hours a day, 7 days a week
Call official number
Source: Payoneer Security Center

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7
  • Date of last known transaction

    Identify whether it was legitimate or unauthorized.

    Have ready before calling
  • Amount of last known transaction

    Collect amount and currency.

    Have ready before calling
  • Location or merchant of last known transaction

    Record merchant name/location as shown.

    Have ready before calling
  • Your name, what happened, and a callback number

    Prepare a concise description of the circumstances and a reliable callback number.

    Recommended by official source
  • Transaction date, amount, merchant

    Collect before contacting issuer.

    Recommended by Citi
  • Affected card

    Use a nickname or last four digits only.

    Have ready for reporting
  • Loss or theft time

    Record exact or estimated date and time.

    Have ready for reporting
Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7
  • Prepaid/gift card receipts

    Preserve receipts, card packaging, card numbers/photos where safe, and redemption records; redact public outputs.

    Keep original
  • Records of fraudulent transactions

    Preserve statements, transaction details, checks, receipts, and claim records related to the fraud.

    Keep originals and working copies
  • Fraud-related communications

    Preserve letters, emails, messages, and notices exchanged with institutions or suspected actors.

    Keep original and export copy
  • Names, dates, and details of contacts

    Record every contact, date/time, person or department, channel, reference number, and promised next step.

    Structured record
  • Written follow-up letters or emails

    Keep copies of all written follow-up and delivery or submission confirmation.

    Copy acceptable
  • Visa Fraud Affidavit

    Keep a complete copy of the signed affidavit and submission confirmation.

    Copy acceptable; retain original if required
  • Last known transaction details

    Preserve the transaction record showing date, amount, and location or merchant.

    Copy acceptable
Time-sensitive notesOfficially published windows or availability conditions1
Unauthorized transaction or transfer error notice

Within 60 days for the covered errors described by Payoneer

Record statement availability, transaction date, and date Payoneer was notified.

Other official reporting routesAgencies that may apply depending on the facts11
FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.
FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.
CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.
USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.
U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.
Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.
FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.
Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.
NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.
IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.
SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.
Official sources and verificationEvery public route links back to an independently checked official source2
Payoneer Security CenterFraud, identity theft and lost-card response · Verified in browserPayoneer Transaction or Transfer ErrorUnauthorized transaction and error-dispute workflow · Verified in browser

Other verified routes for Payoneer

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