Payment app Official sources verified

Revolut fraud reporting routes

Fraudulent card use, transfer fraud, unusual activity, card replacement, and in-app claims.

Last checkedAug 5, 2026Official website

This independent directory is not affiliated with Revolut. Contacts below are sourced only from verified official pages.

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Account typeWhat happenedPayment or channel

Exact verified routeChecked 2026-08-05

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Revolut card-fraud workflow

Home > transaction > Get help > report fraudulent

Raise a claim from the transaction and replace the card when directed.

Open official route

Source: Revolut - Card Used Fraudulently

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7

Affected transaction
Open the exact transaction and record date, amount, merchant descriptor, and status.
Required by in-app workflow
Communications with the merchant
Preserve full thread with dates and sender identifiers.
May be required for dispute
Receipts
Preserve original or faithful copy.
May be required for dispute
Invoices
Preserve the complete invoice and metadata.
May be required for dispute
Shipping or delivery tracking
Save tracking number, carrier, events, and screenshots/PDF.
May be required for dispute
Relevant photos
Preserve original files and metadata when available.
May be required for dispute
Posted transaction status
Ask user whether transaction is posted before routing to dispute.
Required/recommended by Square

Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7

Merchant communications
Preserve the complete thread with dates, identities, and attachments.
Keep original and export copy
Receipts
Preserve the original receipt or a faithful copy showing merchant, date, amount, and item/service.
Keep original where available
Invoices
Preserve the complete invoice and associated metadata or email delivery record.
Keep original and copy
Tracking information
Save carrier, tracking number, event history, delivery status, and screenshots/PDF.
Export/copy
Relevant photos
Preserve original files and metadata when available; do not edit the originals.
Keep original
Dispute confirmation and investigator emails
Save the dispute confirmation and every investigator email; respond by any deadline stated in the case.
Keep original and copy
Prepaid/gift card receipts
Preserve receipts, card packaging, card numbers/photos where safe, and redemption records; redact public outputs.
Keep original

Other official reporting routesAgencies that may apply depending on the facts11

FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.

FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.

CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.

USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.

U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.

Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.

FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.

Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.

NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.

IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.

SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.

Official sources and verificationEvery public route links back to an independently checked official source3

Revolut - Card Used FraudulentlyFraudulent card claim and replacement · Verified in browser Revolut - Bank Transfer FraudTransfer-fraud reporting · Verified in browser Revolut - Contact SupportImmediate in-app support · Verified in browser

Other verified routes for Revolut

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