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Truist fraud reporting routes

Fraud claim filing, phishing response, business account branch requirement, claim status.

Last checkedAug 5, 2026Official website

This independent directory is not affiliated with Truist. Contacts below are sourced only from verified official pages.

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Exact verified routeChecked 2026-08-05

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Truist fraud specialists

844-4TRUIST (844-487-8478)

Use to report a new fraud claim or suspicious activity.

Source: Truist - How to Report Fraudulent and Suspicious Activity

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7

Date and amount
Collect per transaction.
Prepare before call
Case/reference number
Create FraudPrep contact-log entry while calling.
Prepare before call
Transfer status
Route urgency depends on whether transfer has already been paid/deposited.
Recommended by Western Union
Transfer status
If not received, official source routes to immediate Customer Care cancellation contact.
Recommended by MoneyGram
Your name
Collect for formal report workspace; mask if exported publicly.
Required by IC3 complaint
Your phone number
Collect in secured workspace; show user they may need it for agency report.
Required by IC3 complaint
Your email address
Collect in secured workspace; show user they may need it for agency report.
Required by IC3 complaint

Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7

Claim/case number
Record claim number during initial report and tie to date/time/contact.
Reference only
Police report, statement of facts, and requested device access
Preserve any police report, prepare a factual statement, and retain the affected device because Vanguard may request cooperation.
Keep original and copy
Canceled checks
Preserve originals; store copy/reference in FraudPrep.
Keep original
Receipts
Preserve originals for payment/report records.
Keep original
Wire receipts
Preserve wire transfer receipts and confirmation numbers.
Keep original
Cryptocurrency receipts
Preserve transaction receipts, transaction IDs, wallet addresses, exchange records; FraudPrep product support must remain gated if crypto unsupported.
Keep original
Prepaid/gift card receipts
Preserve receipts, card packaging, card numbers/photos where safe, and redemption records; redact public outputs.
Keep original

Time-sensitive notesOfficially published windows or availability conditions1

Truist pending vs posted claims

Debit/ATM/credit-card pending and posted can be opened; all other claims only posted

Capture posted/pending transaction state.

Other official reporting routesAgencies that may apply depending on the facts11

FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.

FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.

CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.

USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.

U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.

Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.

FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.

Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.

NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.

IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.

SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.

Official sources and verificationEvery public route links back to an independently checked official source1

Truist - How to Report Fraudulent and Suspicious ActivityClaim filing, phishing, business replacement account, claim status · Verified in browser

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