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Venmo fraud reporting routes

Suspicious message reporting, account security contact, app support, phone support.

Last checkedAug 5, 2026Official website

This independent directory is not affiliated with Venmo. Contacts below are sourced only from verified official pages.

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Account typeWhat happenedPayment or channel

Exact verified routeChecked 2026-08-05

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Venmo phishing mailbox

phishing@venmo.com

Forward suspicious email or website to official Venmo phishing mailbox.

Open official route

Source: Venmo - Reporting fake or suspicious messages/emails

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7

Full email headers
User should preserve/export headers; do not paste sensitive credentials.
Required/recommended for email incidents
Text message screenshot details
Ask for screenshot showing sender number and date; avoid PII in email body.
Recommended by Venmo
Phone scam details
Capture screenshot and narrative; do not share PII with phishing mailbox.
Recommended by Venmo
Your name
Collect for formal report workspace; mask if exported publicly.
Required by IC3 complaint
Your phone number
Collect in secured workspace; show user they may need it for agency report.
Required by IC3 complaint
Your email address
Collect in secured workspace; show user they may need it for agency report.
Required by IC3 complaint
Transaction date
Collect exact or estimated date.
Required by IC3 complaint

Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7

Original suspicious email
Forward the message without editing it and retain the original with headers.
Keep original and export copy
Original suspicious email
Forward and preserve the original message, including sender and headers where available.
Keep original and export copy
Envelopes
Preserve original envelopes and mailings; do not discard postage/return address artifacts.
Keep original
Emails with full headers
Export or preserve full headers; screenshots alone may be insufficient.
Export/copy
Screenshots of suspicious messages
Capture the full message, sender, date/time, and visible link or number; retain the original message.
Keep original and screenshot
Screenshots and call details
Preserve screenshots of texts and record caller number, time, and what was requested.
Keep original and export copy
Original suspicious Intuit or QuickBooks message
Forward to the official security mailbox and retain the original with sender and links visible.
Keep original and export copy

Other official reporting routesAgencies that may apply depending on the facts11

FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.

FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.

CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.

USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.

U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.

Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.

FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.

Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.

NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.

IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.

SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.

Official sources and verificationEvery public route links back to an independently checked official source2

Venmo - Reporting fake or suspicious messages/emailsEmail, SMS, phone scam reporting; account security steps · Verified in browser Venmo - Contact UsApp support, chat hours, phone support · Verified in browser

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