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Zip fraud reporting routes

Unauthorized account or card transactions, evidence details, contact form, chat, and phone support.

Last checkedAug 5, 2026Official website
This independent directory is not affiliated with Zip. Contacts below are sourced only from verified official pages.

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Exact verified routeChecked 2026-08-05

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Zip unauthorized-transaction support

Open the official route

Provide the transaction date, amount, and line-item description.

Open official route
Source: Zip - Unauthorized Account Transaction

Before you report

Prepare the response, not just the phone call

Have this information readyFacts and identifiers the institution or agency may request7
  • Transaction date

    Collect exact posted date.

    Requested by official support
  • Transaction amount

    Collect amount and currency.

    Requested by official support
  • Statement or app description

    Copy exactly as displayed, including abbreviations.

    Requested by official support
  • Account holder name

    Collect in secured workspace.

    Required for written notice
  • Best contact information

    Collect phone/email used for bank follow-up.

    Required for written notice
  • What is wrong with the transaction?

    Collect a factual description of the unauthorized use or error.

    Required for written notice
  • Disputed amount

    Collect amount and currency.

    Required for written notice
Preserve this evidence nowKeep original records before they are deleted, replaced, or changed7
  • PayPal payment details

    Preserve transaction details in Resolution Center workflow and FraudPrep ledger.

    Copy acceptable
  • Bank or Coinbase statement details

    Gather statement details and secure account before contacting support.

    Copy acceptable
  • Supporting documents

    Preserve every document submitted in the app and retain the original files.

    Keep original and submission copy
  • Settled transaction details

    Preserve the app or statement record showing date, amount, merchant, and settled status.

    Export/copy
  • Transaction and transfer records

    Preserve transaction IDs, dates, amounts, recipient details, receipts, and status.

    Keep original and export copy
  • Unauthorized ACH Return Form

    Save completed form, transmission proof, and source transaction records.

    Copy acceptable
  • ACH line-item data

    Preserve originating company name/ID, amount, debit/credit, posting date, unauthorized reason.

    Copy acceptable
Other official reporting routesAgencies that may apply depending on the facts11
FBI IC3

Internet crime, cyber-enabled fraud, online scam, business email compromise, crypto-related fraud, or time-sensitive cyber incident.

Does not accept evidence attachments; user must preserve originals.
FTC ReportFraud

Fraud, scam, bad business practice, payment scam, or consumer fraud routing.

No guarantee of individual recovery; route and report preserve record.
CFPB

Consumer financial product/service complaint after contacting company when applicable.

Submit supporting documents; generally include everything because second complaint may not be possible.
USAGov Scam Wizard

User does not know which agency to report to.

External router; not evidence storage.
U.S. Postal Inspection Service

Mail fraud, mail theft, USPS smishing/phishing, identity theft via mail, mail-related scam.

For mail fraud form, mail copies and keep originals.
Local law enforcement / 911

Immediate danger or time-sensitive matter requiring immediate intervention.

Preserve report number and officer/contact details.
FDIC Consumer Response Center

Complaint or assistance involving an FDIC-supervised financial institution.

Submit copies when requested and retain originals.
Federal Reserve Consumer Help

Determine the correct bank regulator or complain about a Federal Reserve-supervised institution.

Retain documents for follow-up; do not place account numbers or SSNs in the free-text narrative.
NCUA Consumer Assistance Center

Complaint or assistance involving a federally insured credit union.

Preserve complaint confirmation, credit-union response, attachments, and proof of written escalation.
IdentityTheft.gov

Identity theft or misuse of personal information requiring an FTC Identity Theft Report and recovery plan.

Download or print the Identity Theft Report and recovery plan immediately; retain copies.
SEC Investor Complaint and Tips

Possible securities-law violation or problem with an investment account or financial professional.

Save the TCR submission number and printable complaint copy; retain all supporting records.
Official sources and verificationEvery public route links back to an independently checked official source3
Zip - Unauthorized Account TransactionUnauthorized account transaction and required details · Verified in browserZip - Card Used Without PermissionUnauthorized card use · Verified in browserZip SupportChat, phone and request support · Verified in browser

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